Getting Started

  • CoachCenter is a platform that helps independent coaches manage their business. We handle scheduling, payment processing, and client communication so you can focus on coaching. Think of us as your operations team - we take care of the admin work while you do what you do best.

  • Any coach, private instructor, or independent facility operator offering one-on-one or small group instruction in sports like golf, baseball, softball, basketball, tennis, and more. You must be 18+, able to pass identity verification, and operate in one of our current markets.

  • We provide you with a professional profile page, online booking calendar, payment processing, and client communication tools. When a client books a lesson with you, we handle the scheduling and payment. After the lesson is completed, we transfer your earnings (minus our platform fee) directly to your bank account within 2-3 business days.

  • CoachCenter works best for coaches who:

    • Want to spend more time coaching and less time on admin

    • Are tired of chasing payments via Venmo/Zelle

    • Want professional booking and scheduling tools

    • Are looking to grow their client base

    • Want the security of documented payments and bookings

  • Just click “Get Started” on the service you are interested in and our team will reach out to get you set up within 48 hours. Alternatively, you can call or text (614) 980-0599.

  • Most coaches are verified within 24-48 hours. You can set up your profile immediately, but you won't receive payouts until verification is complete.

  • Sometimes Stripe needs additional documentation (business license, proof of address, etc.). If this happens, we'll email you with specific instructions. Contact us at (614) 980-0599 if you have questions.

  • If you already have a Stripe account for other business activities, you can connect it to CoachCenter. However, we recommend creating a separate Stripe account specifically for coaching income to keep finances organized.

  • Yes. We use Stripe, a PCI-DSS Level 1 certified payment processor (the highest security standard). Your data is encrypted and never shared with third parties. We never store your full SSN, bank account number, or credit card information.

  • This depends on your local regulations. Most independent coaches operate as sole proprietors and don't need a business license, but check your city/county requirements. We can accept coaches operating as:

    • Sole proprietors (using SSN)

    • LLCs (using EIN)

    • S-Corps or C-Corps (using EIN)

Taxes & Reporting

  • Yes. If you earn $600 or more in a calendar year through CoachCenter, we'll send you a 1099-K form by January 31st of the following year. This reports your gross earnings to the IRS.

    • Gross earnings: Total amount clients paid for your lessons

    • Net earnings: What you actually received after platform fees

    Your 1099-K reports gross earnings (what clients paid). Platform fees are a business expense you can deduct on your tax return.

  • We're not tax advisors, but generally business expenses like platform fees are deductible. Consult with a tax professional (CPA or enrolled agent) to understand your specific situation.

  • If you expect to owe $1,000 or more in taxes for the year, the IRS requires quarterly estimated tax payments. As an independent contractor, you're responsible for paying both income tax and self-employment tax (Social Security and Medicare). Consult with a tax professional to set up quarterly payments.

  • You're an independent contractor, not a CoachCenter employee. This means:

    • You set your own rates and schedule

    • You're responsible for your own taxes

    • You don't receive benefits from CoachCenter

    • You have flexibility and control over your business

  • This varies by state. Most states don't require sales tax on coaching services, but some do. Check with your state's department of revenue or a tax professional to understand your obligations.

  • We email you receipts after each lesson. You can also request a full payment summary by calling or texting (614) 980-0599. We recommend keeping all receipts for your records.

Platform Tools & Features

  • We provide:

    • Professional profile page (showcase your experience, certifications, rates)

    • Online booking calendar (clients can see availability and book instantly)

    • Automated payment processing (no more chasing Venmo payments)

    • Email/text confirmations (automatic reminders for you and clients)

    • Receipt generation (for both you and clients)

    • Communication facilitation (we handle client messages)

    • Customer support (7 days/week via phone/text/email)

  • Yes, if you have open availability. Some coaches accept same-day bookings, while others prefer advance notice. You control your booking requirements.

  • Call or text (614) 980-0599 with any changes:

    • Update your bio or coaching philosophy

    • Add new certifications or credentials

    • Change your rates

    • Update your photo

    • Modify your cancellation policy

    • Add package deals or promotions

    We'll make updates within 48 hours.

  • Yes. We'll send you email confirmations for all bookings, and you can text or call (614) 980-0599 anytime to get your full schedule.

  • Contact us immediately at (614) 980-0599 or support@mycoachcenter.com. We'll troubleshoot and resolve issues as quickly as possible. Most issues are resolved within a few hours.

Support & Help

    • 📞 Call or Text: (614) 980-0599

    • Phone support: Mon-Fri 9am-6pm EST

    • Text support: 7 days/week (we respond within a few hours)

    • Email support: 24/7 (we respond within 24 hours)

  • Yes! When you join, we'll:

    • Walk you through setting up your profile

    • Explain how payments work

    • Answer any questions you have

    • Provide tips for getting your first clients

    We're here to help you succeed.

  • Yes! We're building a community where coaches can:

    • Share best practices

    • Ask questions

    • Support each other

    • Learn about platform updates

    Ask us about joining the coach community at (614) 980-0599.

Disputes & Problems

  • If a client files a chargeback with their credit card company:

    1. We'll notify you immediately via email

    2. You'll have 7 days to provide evidence (proof of lesson, communications, attendance records)

    3. We'll submit evidence to Stripe on your behalf

    4. The credit card company makes the final decision

    This is why it's important to document all lessons and communications.

  • Excessive chargebacks (more than 1% of transactions) can result in:

    • Account review

    • Increased monitoring

    • Potential suspension if issues continue

    This is rare and usually only happens if there's fraud or consistent service issues. We'll work with you to resolve problems before it gets to this point.

  • Contact us at (614) 980-0599 and we'll help mediate. Sometimes clients just need clearer communication. If a client is abusive, harassing, or violating our policies, we can ban them from the platform and protect you from future bookings.

  • We reserve the right to remove coaches who:

    • Violate our Terms of Service

    • Engage in fraudulent activity

    • Consistently provide poor service (based on reviews and complaints)

    • Harass clients or other coaches

    • Use the platform for non-coaching services

    We'll always communicate with you before taking action and give you a chance to resolve issues.

  • Contact us at (614) 980-0599. We will help you offboard from CoachCenter.

Growing Your Business

  • CoachCenter helps you grow in several ways:

    • Profile visibility: Your profile appears in search results when families look for coaches

    • Reviews: Positive reviews from clients boost your profile ranking

    • Availability: Coaches with more open time slots get more bookings

    • Competitive pricing: Make sure your rates are competitive for your market

    • Share your profile: Send your CoachCenter profile link to friends, social media, your website, etc.

  • Yes! You can:

    • Share your profile link on social media (Instagram, Facebook, etc.)

    • Add it to your website or email signature

    • Include it on business cards

    • Promote it at local tournaments or events

    We encourage coaches to actively market their CoachCenter profiles.

  • We market CoachCenter to families looking for coaches in your area through:

    • Local Google ads

    • Social media

    • Partnerships with youth sports organizations

    • Word-of-mouth referrals

    The better your profile (complete information, good reviews), the more likely you'll be featured.

  • After each lesson, clients receive an email inviting them to rate their experience (1-5 stars) and leave a written review. Reviews appear on your profile and help families decide if you're the right fit.

  • First, don't panic - one bad review among many good ones won't hurt you. If you receive a negative review:

    1. Contact us at (614) 980-0599 to discuss

    2. We can help mediate if there's a misunderstanding

    3. Focus on getting more positive reviews to outweigh it

    4. If a review is abusive or violates our policies, we can remove it

  • Yes! Let us know what promotion you want to run (first lesson 50% off, refer-a-friend discount, etc.) and we'll update your profile. Promotions are a great way to attract new clients.

Insurance & Liability

  • Yes. We strongly recommend all coaches maintain general liability insurance. This protects you if a client is injured during a lesson. CoachCenter provides the platform but doesn't insure individual coaching sessions.

  • No. You're responsible for your own insurance as an independent contractor. We can recommend insurance providers if needed - just ask at (614) 980-0599.

  • If a client is injured during your lesson:

    1. Provide appropriate first aid and ensure they're safe

    2. Document what happened

    3. Contact us at (614) 980-0599 to report the incident

    4. File a claim with your insurance company if needed

    This is why having liability insurance is critical.

  • This depends on your insurance policy and the circumstances. We recommend having insurance that covers both bodily injury and property damage.

Still have questions?

We're here to help!

📞 Call or Text: (614) 980-0599
📧 Email: support@mycoachcenter.com