Finding & Booking a Coach

  • Use our search tool to filter by location, sport, age group, and availability. You can view coach profiles, read reviews from other families, and see their rates before booking. All coaches are verified and vetted through our platform.

  • We currently offer golf coaching in the Columbus, Ohio area. We're adding more sports and locations throughout 2026.

  • All coaches create profiles that include their certifications, experience, and coaching philosophy. You can also read reviews from other families and athletes who've worked with them.

  • Yes! Each coach's profile shows their available time slots in real-time. You can book any open slot that works for your schedule, or call/text us at (614) 980-0599 and we'll help you find times that work.

  • Absolutely! Send a message through the platform by clicking "Message Coach" on their profile. We facilitate all communication between families and coaches to ensure quick responses and keep everything organized. You can also call or text us at (614) 980-0599 with any questions, and we'll get answers for you.

  • You have 2 Options

    • Text or Call (614) 980 0599 OR

    • Find a coach profile via our search tool or direct link from your coach

    • Click "Book a Lesson" on their profile

    • Select an available time slot

    • Enter your payment information

    • Confirm the booking You'll receive a confirmation email with all the details.

  • Yes! Many coaches offer package deals or recurring weekly lessons. You can set this up when booking online, or text/call (614) 980-0599 and we'll arrange everything with your coach. We'll handle all the scheduling logistics and send you reminders for each lesson.

  • This varies by coach. Some accept same-day bookings, while others prefer 24-48 hours notice.

    • For same-day bookings: Call or text (614) 980-0599 for fastest response

    • For advance planning: Book online anytime through the coach's calendar

    We make it easy to see real-time availability and book instantly, without the back-and-forth of coordinating schedules.

  • Rescheduling is simple - no need to text your coach directly or feel awkward about changing plans:

    1. Text: Text (614) 980-0599 with your booking details and new preferred time

    2. Call: Call (614) 980-0599 and we'll handle it for you

    We'll coordinate with your coach and confirm your new time. Most coaches require 24-48 hours notice - check your coach's policy in your booking confirmation.

  • Yes! You'll receive:

    • Email reminder 24 hours before your lesson

    • Text message reminder (if you opted in)

    • Confirmation of all schedule changes

    You can also text (614) 980-0599 anytime to confirm upcoming lessons or make changes.

  • All communication happens through CoachCenter for your protection and convenience:

    • Send messages through your dashboard (coaches respond through the platform)

    • Call or text us at (614) 980-0599 and we'll coordinate with your coach

    • Get quick responses - we're available 7 days/week to facilitate communication

    This keeps everything documented, organized, and professional. No more wondering if your text was received or feeling uncomfortable reaching out at odd hours.

  • No problem! Just call or text (614) 980-0599 and we'll help you find a coach and handle all the booking. We're here to make it easy, whether you prefer online booking or talking to a real person. You can provide payment information over the phone.

  • No! You can book lessons without creating an account. Just provide your name, email, and payment information when booking. We'll send all confirmations and receipts to your email, and you can manage bookings by calling or texting (614) 980-0599.

Safety & Quality

  • All coaches must verify their identity through our payment processor (government ID and SSN verification). We encourage parents to review coach profiles, certifications, and reviews from other families before booking.

  • Yes! After each lesson, you'll receive an email inviting you to rate your experience and leave a review. This helps other families make informed decisions and helps coaches improve.

  • Contact us immediately at support@mycoachcenter.com or (614) 980-0599. We take all concerns seriously and will work with you to resolve the issue, which may include a refund or helping you find a different coach.

  • We take privacy seriously:

    • Coaches never receive your phone number or email address directly (we facilitate all communication) unless you give them your number directly.

    • Your payment information is never shared with coaches

    • We handle all booking confirmations and reminders

    • This protects both families and coaches from miscommunication or privacy concerns

Payment & Billing

  • We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards through our secure payment processor, Stripe.

  • You'll need a card on file to book a lesson, but you're not charged until after the lesson is completed. This protects both you and the coach - if the lesson doesn't happen, you're not charged.

  • Yes. We use Stripe, a bank-level secure payment processor trusted by millions of businesses worldwide. We never store your full credit card number on our servers. Your card is kept securely on file and only charged after completed lessons.

  • Yes. You'll receive an email receipt after each completed lesson, and you can view all your payment history in your account dashboard.

  • No. You pay only the coach's listed rate after the lesson is completed. There are no additional booking fees, service charges, or upfront payments.

  • If a lesson is cancelled (by you or your coach), your card is never charged. There's no payment to refund because we only charge for completed lessons.

  • You can cancel three ways:

    1. Online: Click the cancellation link in your booking confirmation email

    2. Text: Text (614) 980-0599 with your booking confirmation number

    3. Call: Call (614) 980-0599

    Since we only charge after lessons are completed, cancellations are simple:

    • Cancel with proper notice (per your coach's policy, typically 24-48 hours): No charge

    • Late cancellation or no-show: You may be charged per your coach's cancellation policy

Still have questions?

We're here to help!

📞 Call or Text: (614) 980-0599
📧 Email: support@mycoachcenter.com