Finding & Booking a Coach

  • Use our search tool to filter by location, sport, age group, and availability. You can view coach profiles, read reviews from other families, and see their rates before booking. All coaches are verified and vetted through our platform.

  • We currently offer golf coaching in the Columbus, Ohio area. We're adding more sports and locations throughout 2026.

  • All coaches create profiles that include their certifications, experience, and coaching philosophy. You can also read reviews from other families and athletes who've worked with them. Every coach on our platform has completed identity verification for your safety and security.

  • Yes! Each coach's profile shows their available time slots in real-time. You can book any open slot that works for your schedule, or call/text us at (614) 980-0599 and we'll help you find times that work.

  • Absolutely! Send a message through the platform by clicking "Message Coach" on their profile. We facilitate all communication between families and coaches to ensure quick responses and keep everything organized. You can also call or text us at (614) 980-0599 with any questions, and we'll get answers for you.

  • You have 2 Options

    • Text or Call (614) 980 0599 OR

    • Find a coach profile via our search tool or direct link from your coach

    • Click "Book a Lesson" on their profile

    • Select an available time slot

    • Enter your payment information

    • Confirm the booking You'll receive a confirmation email with all the details.

  • Yes! Many coaches offer package deals or recurring weekly lessons. You can set this up when booking online, or text/call (614) 980-0599 and we'll arrange everything with your coach. We'll handle all the scheduling logistics and send you reminders for each lesson.

  • This varies by coach. Some accept same-day bookings, while others prefer 24-48 hours notice.

    • For same-day bookings: Call or text (614) 980-0599 for fastest response

    • For advance planning: Book online anytime through the coach's calendar

    We make it easy to see real-time availability and book instantly, without the back-and-forth of coordinating schedules.

  • Rescheduling is simple - no need to text your coach directly or feel awkward about changing plans:

    1. Text: Text (614) 980-0599 with your booking details and new preferred time

    2. Call: Call (614) 980-0599 and we'll handle it for you

    We'll coordinate with your coach and confirm your new time. Most coaches require 24-48 hours notice - check your coach's policy in your booking confirmation.

  • Yes! You'll receive:

    • Email reminder 24 hours before your lesson

    • Text message reminder (if you opted in)

    • Confirmation of all schedule changes

    You can also text (614) 980-0599 anytime to confirm upcoming lessons or make changes.

  • All communication happens through CoachCenter for your protection and convenience:

    • Send messages through your dashboard (coaches respond through the platform)

    • Call or text us at (614) 980-0599 and we'll coordinate with your coach

    • Get quick responses - we're available 7 days/week to facilitate communication

    This keeps everything documented, organized, and professional. No more wondering if your text was received or feeling uncomfortable reaching out at odd hours.

  • No problem! Just call or text (614) 980-0599 and we'll help you find a coach and handle all the booking. We're here to make it easy, whether you prefer online booking or talking to a real person. You can provide payment information over the phone.

Safety & Quality

  • All coaches must verify their identity through our payment processor (government ID and SSN verification). We encourage parents to review coach profiles, certifications, and reviews from other families before booking.

  • Coaches are independent contractors responsible for maintaining their own liability insurance. We recommend asking about insurance coverage before your first lesson.

  • Yes! After each lesson, you'll receive an email inviting you to rate your experience and leave a review. This helps other families make informed decisions and helps coaches improve.

  • Contact us immediately at support@mycoachcenter.com or (614) 980-0599. We take all concerns seriously and will work with you to resolve the issue, which may include a refund or helping you find a different coach.

  • This varies by coach and sport. Most coaches work with athletes ages 6-18, but some specialize in younger children or adult athletes. Check each coach's profile for their age preferences.

  • We take privacy seriously:

    • Coaches never receive your phone number or email address directly (we facilitate all communication) unless you give them your number directly.

    • Your payment information is never shared with coaches

    • We handle all booking confirmations and reminders

    • This protects both families and coaches from miscommunication or privacy concerns

Getting Help

  • Contact us:

    We typically respond within 24 hours to emails, but phone and text are usually faster for urgent issues.

  • Yes! Call (614) 980-0599 during business hours (Mon-Fri 9am-6pm EST) or text anytime and we'll call you back.

    Q: What are your support hours? A:

    • Phone support: Mon-Fri 9am-6pm EST

    • Text support: 7 days/week (we respond within a few hours)

    • Email support: 24/7 (we respond within 24 hours)

  • Check your email for your booking confirmation. If you can't find it, text or call (614) 980-0599 with your name and we'll resend it.

  • Text or call (614) 980-0599 with your booking confirmation number and we'll update your payment information.

  • Text or call (614) 980-0599 and we'll update your information in our system.

Payment & Billing

  • We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards through our secure payment processor, Stripe.

  • You'll need a card on file to book a lesson, but you're not charged until after the lesson is completed. This protects both you and the coach - if the lesson doesn't happen, you're not charged.

  • Yes. We use Stripe, a bank-level secure payment processor trusted by millions of businesses worldwide. We never store your full credit card number on our servers. Your card is kept securely on file and only charged after completed lessons.

  • Yes. You'll receive an email receipt after each completed lesson, and you can view all your payment history in your account dashboard.

  • No. You pay only the coach's listed rate after the lesson is completed. There are no additional booking fees, service charges, or upfront payments.

  • Yes! You can add a tip by contacting us at (614) 980-0599 after the lesson, or you can tip your coach directly in person if you prefer.

  • If a lesson is cancelled (by you or your coach), your card is never charged. There's no payment to refund because we only charge for completed lessons.

  • All receipts are emailed to you after each lesson. If you need a summary of your payment history, just text or call (614) 980-0599 and we'll send it to you.

  • You can cancel three ways:

    1. Online: Click the cancellation link in your booking confirmation email

    2. Text: Text (614) 980-0599 with your booking confirmation number

    3. Call: Call (614) 980-0599

    Since we only charge after lessons are completed, cancellations are simple:

    • Cancel with proper notice (per your coach's policy, typically 24-48 hours): No charge

    • Late cancellation or no-show: You may be charged per your coach's cancellation policy

  • Each coach's cancellation policy is displayed on their profile page and in your booking confirmation email. Most coaches require 24-48 hours notice to avoid a cancellation fee.

  • If your coach needs to cancel, you'll receive immediate notification via email and text. Since you're not charged until after the lesson, there's nothing to refund - your card is simply not charged. We'll help you rebook with the same coach or find a different one.

  • If your coach is more than 15 minutes late without communication, contact us immediately at (614) 980-0599. Your card will not be charged, and we'll help you find a replacement coach for your next lesson.

  • Since we charge after lessons are completed, refunds are rare. However, if you're charged for a lesson that didn't occur, contact us at support@mycoachcenter.com or (614) 980-0599. We'll investigate and process refunds back to your original payment method within 5-7 business days if warranted.

  • Weather cancellations are handled by each individual coach. Some offer indoor alternatives, while others will reschedule. If the lesson is cancelled due to weather, you won't be charged. Text or call (614) 980 0599 to ask about your coach’s about their weather policy.

Using the Platform

  • No! You can book lessons without creating an account. Just provide your name, email, and payment information when booking. We'll send all confirmations and receipts to your email, and you can manage bookings by calling or texting (614) 980-0599.

  • Yes! When booking, just let us know which child the lesson is for. You can book lessons for multiple children using the same email and payment method.

  • Yes. You can book and pay for lessons on behalf of anyone. Just make sure to include the athlete's information when booking.

  • Not yet, but our website works great on mobile devices. You can book lessons and view your confirmations from your phone's browser. Or simply call/text (614) 980-0599 to book - it's often faster!

Still have questions?

We're here to help!

📞 Call or Text: (614) 980-0599
📧 Email: support@mycoachcenter.com